Get your power reconnected faster
Service Mast and Meter Base Repair in Orem, UT, Same Day After Storms
When a Wasatch Front windstorm or a falling limb pulls on your power line, the pipe on your roof can bend or snap. That pipe is the service mast, and it belongs to you, not the utility. Rocky Mountain Power won't reconnect until it is repaired. Our Orem electricians offer same day mast and meter base repair, with a 24 hour line for storm nights. For service mast repair emergencies, we send an electrician near you as fast as we can.
What you own and what the utility owns
After the big Utah windstorms, Rocky Mountain Power said the mast and meter base belong to the homeowner and must be fixed by an electrician the homeowner hires. Here is the usual split.
| Part | Who usually owns it | Who repairs it |
|---|---|---|
| Service drop (wires from the pole) | Rocky Mountain Power | The utility |
| Electric meter | Rocky Mountain Power | The utility |
| Weatherhead and mast pipe | Homeowner | A licensed electrician |
| Meter base (the box) | Homeowner | A licensed electrician |
| Service wires to the panel | Homeowner | A licensed electrician |
Always confirm with Rocky Mountain Power for your address. We can help you talk to them.
After a storm: the fastest path back to power
- Stay clear of any wire on the ground or hanging low.
- Report the outage to Rocky Mountain Power so they know your address is out.
- Take photos of the mast, meter and roof line from a safe distance.
- Call us for the mast or meter base repair.
- We finish and inspect, then the utility reconnects the line.
Planning ahead for the next storm? Look at a standby generator installation or a portable generator interlock and transfer switch.
Signs your mast or meter base needs repair
Damage is not always dramatic. Check for these after any big wind, snow load or tree fall.
Mast leaning or bent
The pipe above your roof tilts toward the street or the pole.
Line pulled tight
The wire from the pole sags less than usual or pulls on the roof.
Meter box pulled off the wall
The box is loose, tilted, or has a gap behind it.
Cracked or rusted meter base
Water can get in and corrode the connections inside.
Lights dim in wind
Lights flicker when the wind blows can mean a loose connection up high.
Roof flashing torn
The seal around the mast is ripped, letting water into the attic.
What a mast repair includes
Every job is a bit different, but most include these steps.
Remove the damaged parts
We take down the bent mast, weatherhead or damaged meter base safely.
Install new, sturdier parts
Heavy-wall mast pipe, proper bracing and a new weatherhead.
Seal the roof
New flashing and boot around the mast so the attic stays dry.
Check the panel
Storm surges can harm the panel. We check it and can add whole-home surge protection.
Be ready for the next windstorm
Fix the damage, then make the next outage easier to handle.
Helpful guides from our blog
- OutagesWhat to Do When the Power Goes Out
- TroubleshootingWhy Your Breaker Keeps Tripping
Service mast and meter base questions
Who is responsible for a damaged service mast in Utah?
In most cases the homeowner. Rocky Mountain Power has said the service mast and meter base belong to the homeowner and must be repaired by a qualified electrician the homeowner hires.
Will Rocky Mountain Power reconnect me before the mast is fixed?
Usually not. They need a safe, repaired mast and meter base to attach the service drop to.
Can I straighten the mast myself?
No. The line may still be live, and a bent mast is weakened. It must be replaced by a licensed electrician.
Does homeowners insurance cover mast damage?
Many policies cover storm damage to the home, which can include the mast. Check with your insurer. We can provide photos and a written repair description.
How long does a mast repair take?
Many repairs are done in a single visit. Then the utility reconnects the line on their schedule.
Do you work during big storm events?
Yes. Storm nights are busy, so we triage calls by safety. Our 24 hour line stays open.
Mast bent or meter box torn?
Call now. We repair your side so Rocky Mountain Power can reconnect your home sooner.
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